Shared Style

Cancellation and Refund Policy

Version 1.0 — June 2026

For the purposes of this Policy, the following definitions apply:

Understanding the Roles

The Platform supports two kinds of transaction. The diagram below shows who each party is and what flows between them.

1. Rental Cancellations 3

1.1 Cancellation by the Renter 3

1.2 How to Cancel 3

1.3 Cancellation by the Lender 3

1.4 Booking Request Expiry 3

1.5 Courier Fees 3

1.6 Damage Deposit 4

2. Cancellation After the Rental Period Has Started 4

3. Resale Transaction Cancellations and Returns 4

3.1 Buyer Cancellation Before Dispatch 4

3.2 Returns After Delivery 4

3.3 Resale Refund Summary 4

3.4 Seller Cancellation 4

4. Refund Processing 5

5. Disputed Cancellations 5

6. Exceptional Circumstances 5

7. Changes to This Policy 5

8. Contact Us 5

Rental Cancellations

Cancellation by the Renter

A Renter may cancel a confirmed rental booking at any time prior to the start of the Rental Period. The refund amount depends on how far in advance of the rental start date the cancellation is made.

How to Cancel

Cancellations must be made through the Platform. The cancellation window is calculated from the time the cancellation is submitted through the app. The Lender will be notified immediately through the app.

Cancellation by the Lender

If a Lender cancels a confirmed booking for any reason:

• the Renter receives a full refund of all amounts paid, including the Rental Fee, Damage Deposit, and courier fees (if any);
• the Lender may receive a penalty, including temporary suspension of their listing privileges;
• repeated cancellations by a Lender may result in permanent removal from the Platform.

Shared Style reserves the right to determine whether a Lender cancellation was within the Lender's control and to apply the appropriate penalty accordingly.

Booking Request Expiry

If a Lender does not respond to a booking request within 24 hours, the request expires automatically. No charge is made to the Renter, and no penalty applies to the Lender for a single expired request. Patterns of non-response may be treated similarly to cancellations.

Courier Fees

Courier fees are non-refundable once a courier booking has been placed and the item has been dispatched. Where the courier has not yet been dispatched at the time of cancellation, a full refund of the courier fee will be issued regardless of which party cancels.

Damage Deposit

The Damage Deposit is always refunded to the Renter in full upon cancellation, regardless of who initiates the cancellation and regardless of the timing, provided the item has not left the Lender's possession.

Cancellation After the Rental Period Has Started

Once the Rental Period has started (i.e., the item has been collected or delivery dispatched), cancellation is not available. The Rental Fee is non-refundable.

If a Renter wishes to end the rental early, the item must still be returned by the original Return Deadline. No partial refund of the Rental Fee applies for early return.

Resale Transaction Cancellations and Returns

Buyer Cancellation Before Dispatch

If a Buyer wishes to cancel a resale purchase before the item has been dispatched by the Seller, they may do so through the Platform. A full refund of the purchase price and courier fee will be issued.

Returns After Delivery

Once an item has been delivered, the Buyer may only return it if a valid dispute is raised within 24 hours of confirmed delivery. Valid return grounds are limited to:

• the item received is materially different from the Listing description;
• the item has undisclosed damage or defects that were not visible in the Listing photographs;
• the item cannot be verified as authentic (for High-Value Items).

Change of mind, subjective dissatisfaction, or fit issues based on declared measurements are not valid grounds for return.

Resale Refund Summary

Seller Cancellation

If a Seller cancels a confirmed resale order before dispatch, the Buyer receives a full refund of all amounts paid. The Seller may be subject to a penalty, including suspension of listing privileges. Repeated cancellations may result in permanent removal from the Platform.

Refund Processing

4.1 All refunds are processed to the original payment method used at the time of purchase.

4.2 Refunds will be processed within the timeframe published on the Platform, subject to the requirements of the payment processor. Processing times may vary depending on your bank or card issuer.

4.3 Shared Style's platform service fee is not charged on transactions cancelled before escrow is released. Payment processing fees charged by our payment provider at the time of deposit may be non-refundable — please refer to our cancellation tiers below.

Disputed Cancellations

5.1 If either party disputes the terms or application of a cancellation (for example, where a Lender disputes whether they cancelled or where a Renter disputes the timing of their cancellation), the dispute should be raised through the Platform's support function.

5.2 Shared Style will review the relevant booking records and apply this Policy. Shared Style's determination is final, subject to the appeal process set out in the Terms and Conditions and each party's statutory rights under the Consumer Protection Act 68 of 2008.

Exceptional Circumstances

In exceptional circumstances outside a party's reasonable control (for example, a declared national disaster, death in the immediate family, or serious medical emergency), Shared Style may, at its sole discretion, apply a more favourable refund outcome than would ordinarily apply under this Policy. Requests for exceptional circumstances consideration must be submitted to support@sharedstyle.co.za with supporting documentation.

Shared Style's decision on exceptional circumstances is final and is not subject to appeal under the standard dispute process.

Changes to This Policy

Shared Style may update this Policy from time to time. Updated policies will be published on the Platform and will apply to bookings made after the effective date. We will notify you of material changes via the Platform or email.

Contact Us

If you have any questions about this Policy or need assistance with a cancellation, please contact us:

Shared Style (Pty) Ltd

Email: support@sharedstyle.co.za

Website: www.sharedstyle.co.za

© 2026 Shared Style (Pty) Ltd. All rights reserved.