Shared Style

Seller & Lender Terms

Effective date: June 2025 | Version 1.1

Definitions

"Lender" means a user who lists an item for rental. "Seller" means a user who lists an item for outright sale. "Listing" means a published item created by a Lender or Seller. "RRP" means the recommended retail price of the item as declared at listing.

Eligibility to List

• Be 18 years of age or older.
• Have a verified Shared Style account.
• Be the legal owner of the item, or have the owner's written authorisation to list it.
• Agree to and comply with these terms, the Terms and Conditions, and the Community Guidelines.

Listing Standards

Condition Grading — Mandatory Dropdown

Item condition must be selected from the platform's four-point condition scale. Free-text condition descriptions are not permitted.

• New: unworn, tags still attached.
• Excellent: worn once or twice, no visible wear.
• Good: gently used, minor wear consistent with the item's age.
• Fair: visible wear, clearly described in the listing notes.

You must select the condition that accurately reflects the item on the date of listing. Misrepresentation of condition is grounds for claim forfeiture and potential account suspension.

Mandatory Measurements

Sizing information must be provided as a size system (UK, EU, US, or Other) and a size value (e.g. "10" or "One size"). Exact measurements (bust, waist, hips, length) are optional and can be added separately.

Photographs — Minimum 4, In-App Camera Required

A minimum of four photographs are required: front, back, label or tag, and any existing wear. Additional photographs are encouraged. All listing photographs must be taken using the in-app camera function. Upload from a device photo library is not permitted for listing photos.

Mandatory Flaws Disclosure

You must photograph all existing damage, wear, alterations, or imperfections using the dedicated flaws photo slot in the listing form. This includes — but is not limited to — pulls, pilling, stains, altered hems, missing buttons, broken fastenings, and fading.

If damage is identified at Stage 4 (post-return) that was present before the rental but was not disclosed in the Listing or evidenced in Stage 1 photographs, you forfeit the right to claim against the Renter for that specific damage.

Authenticity Documentation for High-Value Items

Items with a declared RRP of R5,000 or more must include at least one form of authenticity documentation uploaded at listing. Accepted documentation includes: original purchase receipt, certificate of authenticity, branded dust bag or box photograph, or an authenticated resale certificate from a recognised authentication service. High-value listings submitted without this documentation will not be approved.

Prohibited Items

• Counterfeit, replica, or misrepresented items.
• Items that are stolen or subject to a third-party lien.
• Items in a condition materially worse than described.
• Lingerie, swimwear, or intimate apparel for rental (resale permitted).
• Items prohibited by South African law.

Minimum Pricing

• Minimum RRP to list for rental: R800.

Listing Approval

All new Listings are subject to manual review before going live. You will be notified in the app when your Listing is approved or if additional information is required. Approval is typically completed within 48 hours. Approval does not constitute endorsement of the item's condition or declared value.

Pricing and Fees

Rental Pricing

You set your own rental prices for four periods: per day, weekend (Friday–Sunday), per week, and per month. You must provide a price for all four. Prices must be in ZAR — the Platform suggests starting prices based on the item's RRP, which you can edit.

Rental Commission

Resale Commission

Deposit

Shared Style does not currently charge or hold a security deposit from the Renter. If a damage or loss claim you raise is upheld, the Renter is charged that specific amount directly, and you receive it as a payout once the charge goes through.

Booking Requests

You must accept or decline a booking request within 24 hours. Requests not actioned within 24 hours expire automatically. Once you accept a booking request, the Renter has 24 hours to complete payment. If payment is not received, the booking is cancelled.

Photo Documentation

• Stage 1 — Lender pre-dispatch: photograph the item immediately before handing it to the courier. The dispatch button is locked until Stage 1 photos are submitted.
• Stage 4 — Lender post-return: photograph the item upon receiving it back. You must upload Stage 4 photos and raise any claim within 24 hours of the return being initiated.

Failure to complete Stage 1 or Stage 4 using the in-app camera will significantly prejudice your ability to make a damage or loss claim.

Delivery

All items must be dispatched with at least one photograph uploaded before dispatch can be confirmed on the Platform. For locker-to-locker deliveries, the courier shipment is booked automatically by the Platform at dispatch. For resale, dispatch within 48 hours of payment confirmation.

Lender Wallet and Payouts

Earnings from completed rentals and resales are credited to your Shared Style wallet balance and are spendable within the app. Bank withdrawals are not yet available — this is planned for a future update.

Rental payouts are released to your wallet once the Renter confirms receipt of the item (not when it is returned). Resale payouts are released once the Buyer confirms receipt.

Cancellation by Lender

If you cancel a confirmed booking, the Renter receives a full refund of all amounts paid. Repeated cancellations may result in account suspension. The following consequences apply:

• First cancellation: warning issued.
• Second cancellation within 90 days: 14-day listing suspension.
• Third cancellation within 90 days: permanent listing ban pending review.

Reviews

Following each completed transaction, you are required to submit a review of the Renter before initiating or accepting a new transaction on the Platform. The Platform will restrict listing features until the review for your most recently completed transaction has been submitted. Reviews must reflect your genuine experience of the transaction.

In-App Communication

All communication with Renters or Buyers must take place exclusively through the Shared Style in-app messaging system. Sharing personal contact details for the purpose of conducting a transaction outside the Platform is prohibited and may result in account suspension.

Your Obligations and Representations

• You own the listed item or have authority to list it.
• The item is not subject to any encumbrance or third-party claim.
• All Listing information is accurate and not misleading.
• You have disclosed all existing flaws using the flaws photo slot.
• You will comply with all applicable South African laws including the Consumer Protection Act 68 of 2008.

Account Suspension and Termination

Shared Style may suspend or terminate your account if you provide false information, list prohibited items, misrepresent condition, repeatedly cancel confirmed bookings, or accumulate upheld damage claims for undisclosed damage.

Governing Law

These terms are governed by the laws of the Republic of South Africa. Disputes are subject to South African court jurisdiction or, where applicable, the Consumer Goods and Services Ombud.

Contact

Seller & Lender queries: legal@sharedstyle.co.za

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